The Resource Critical conversations for dummies, Christina Tangora Schlachter, (electronic resource)

Critical conversations for dummies, Christina Tangora Schlachter, (electronic resource)

Label
Critical conversations for dummies
Title
Critical conversations for dummies
Statement of responsibility
Christina Tangora Schlachter
Creator
Subject
Language
eng
Summary
The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertiv
Member of
Cataloging source
N$T
Dewey number
658.452
Index
no index present
LC call number
HD30.3
Literary form
non fiction
Nature of contents
dictionaries
Series statement
EBSCO eBooks
Target audience
adult
Critical conversations for dummies, Christina Tangora Schlachter, (electronic resource)
Label
Critical conversations for dummies, Christina Tangora Schlachter, (electronic resource)
Link
http://ezproxy.ae.talonline.ca/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=544795
Publication
Related Contributor
Related Location
Related Agents
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Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Critical Conversations For Dummies┬«; Contents at a Glance; Table of Contents; Introduction; About This Book; Conventions Used in This Book; What You're Not to Read; Foolish Assumptions; How This Book Is Organized; Icons Used in This Book; Where to Go from Here; Part I: The Anatomy of a Critical Conversation; Chapter 1: Let's Get Critical! Making Conversations Count; Discovering the What, When, Who, and Where of Critical Conversations; Making the Effort: Benefits of Critical Conversations Done Right; The Golden Rule of Critical Conversations: Be Genuine
  • Grasping the Art and Science of Critical ConversationsGetting an EDGE on Critical Conversations; Critical Conversations Are Everywhere; Chapter 2: The Ins and Outs of a Critical Conversation; It's Not Just Words: Critical Conversations Matter; Finding Out What Makes Conversations Critical; It's Not Easy! Why Critical Conversations Are So Hard; Avoiding Common Communication Pitfalls; Chapter 3: Critical Conversations: Key Elements to Get You Started; Playing the Right Role; Setting Up for Success; Kicking Off the Conversation with Ease; Chapter 4: Delivering the Message with Impact
  • Examining Perspectives and Acknowledging Other PerceptionsDeciding on Options to Move Forward; Gain Commitment to get a Move On: Who Does What by When?; Evaluating the Impact; Chapter 5: Knowing When It's Time to Have a Critical Conversation; Your Indicator Light Is Flashing!; Overdue Notice: Time for a Critical Conversation; Multiple Issues: Handling the Snowball Effect; Part II: Making Sense of How You Communicate; Chapter 6: Building Effective Verbal Communication Techniques; Great Communicators Are Made, Not Born; Verbal Communication: When Words Matter Most
  • Cooperative Language: Verbal Communication at Its FinestChapter 7: Grasping Nonverbal Cues; Noting Nonverbal Techniques that Speak Volumes; Becoming an Expert in Active Listening; Chapter 8: Working with Different Communication Styles; Taking On Direct and Passive Communication Styles; Saying Yes to Assertiveness; Knowing Your Communication Style; Sharpening Your Communication Style; Part III: Getting Down to Specifics: Creating a Critical Conversation; Chapter 9: Here's the Warm-Up: Getting Yourself Ready; Avoiding Pitfalls through Preparation; Being Physically Prepared
  • Being Emotionally PreparedStarting on the Right Track: Rapport and Trust; Chapter 10: Keeping Challenging Situations Productive; Righting a Wrong; Keeping Tough Discussions Encouraging; Dealing with Resistance; Gaining Focus When Conversations Go Off Track; Chapter 11: Closing the Conversation with Ease; Making the Case for Closure; Creating Powerful Action Plans; Following Through for Success; Part IV: Putting It All into Practice; Chapter 12: Conversations in Good Times; Using Critical Conversation Tools to Hire and Develop Superstars; Coaching with Critical Conversations
Control code
ocn829141153
http://library.link/vocab/cover_art
https://secure.syndetics.com/index.aspx?isbn=9781118502471/LC.GIF&client=780-496-1833&type=xw12&upc=&oclc=%28Sirsi%29%20ebs829141153
Dimensions
unknown
http://library.link/vocab/discovery_link
{'EPLMNA': 'https://epl.bibliocommons.com/item/show/1189446005'}
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9781118502471
Isbn Type
(electronic bk.)
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Publisher number
EB00057836
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (Sirsi) ebs829141153
  • (CaAE) ebs829141153
  • (OCoLC)829141153

Library Locations

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      53.542897 -113.48975860000002
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