The Resource The Apple experience : secrets to building insanely great customer loyalty, Carmine Gallo

The Apple experience : secrets to building insanely great customer loyalty, Carmine Gallo

Label
The Apple experience : secrets to building insanely great customer loyalty
Title
The Apple experience
Title remainder
secrets to building insanely great customer loyalty
Statement of responsibility
Carmine Gallo
Creator
Subject
Language
eng
Biography type
individual biography
Cataloging source
DLC
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.G356 2012
Literary form
non fiction
Nature of contents
bibliography
Target audience
adult
The Apple experience : secrets to building insanely great customer loyalty, Carmine Gallo
Label
The Apple experience : secrets to building insanely great customer loyalty, Carmine Gallo
Publication
Copyright
Related Contributor
Related Location
Related Agents
Related Authorities
Related Subjects
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple
Control code
BK0010415885
http://library.link/vocab/cover_art
https://secure.syndetics.com/index.aspx?isbn=9780071793209/LC.GIF&client=780-496-1833&type=xw12&upc=&oclc=%28Sirsi%29%20a950504
Dimensions
24 cm
http://library.link/vocab/discovery_link
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Extent
xviii, 234 pages
Isbn
9780071793209
Isbn Type
(HRD)
Lccn
2012005418
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • (Sirsi) a950504
  • (OCoLC)789169631
  • (CaAE) a950504

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